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Target faces backlash of angry customers

Published On: Dec 20 2013 06:05:57 PM CST

Target is Targeted

COLORADO SPRINGS, Co. -

A massive backlash targeted at Target.

Millions of angry customers after the nation's second-largest retailer went through the second biggest credit card breach in u-s history.

As many Target shoppers are painfully aware, data connected to about 40 million credit and debit card accounts were stolen during the biggest shopping weekend of the year.

And now customers are seeing red after failed attempts to cancel their Target Red Cards.

Shoppers say the company's toll-free number is impossible to get through, and they’re having trouble even logging in to the website.

Meanwhile, other shoppers with regular credit cards are getting their payments declined.

"That's the worst feeling in the world. To be standing in line especially around the holidays and then have them say, 'you're declined.' That's embarrassing. I'm not sure if Target's taking that into account- how their clients feel," said Amber Fleming, a victim of the Target scam.  

One shopper's card was declined on Friday when she tried to buy lunch. And another can't get a hold of the company to cancel hers.

"I have tried numerous times to contact Target. I understand the only way I can cancel my Target Red Card is to contact the number on the card. And I can’t get through. It's busy. I'm stressing about that there's a card out there they could possibly use,” said Target shopper, Blair Reeves.

"The store was packed. We had to wait for as good 25 to 30 minutes to check out. Not only are you frustrated because it's Black Friday, and you don't want to be there, but to find out that your money could have been taken that day. It's just a huge insult," says Amber.

Two mysterious charges from Seattle were found on Ambers' account from a company she's never heard of.

"They were called ‘Team Powered.’ I have no idea what that is. And they were small charges. One was for $4.99 one was for $15.00. I’m just angry because yes, you have statement on your website. But where are you when people need to get a hold of you?" asks Amber.

But she's not the only one who feels that way. Comment after comment on Target's Facebook page...filled with complaints that no one is answering the phone.

One quote says,” Are you kidding me? After 48 minutes on hold with Target, suddenly a busy signal and my call was dropped. This is completely unacceptable. "

"That's the frustrating part, is that I'm not able to cancel. And the longer it sits out there the more vulnerable I feel," said Blair.

Most shoppers we spoke with say their banks knew about the scam before they did. Many customers got a call or an e-mail, informing them that the bank was watching their accounts closely.

Target is now giving out a 10% discount to people who shop in U.S. stores on December 21st and December 22nd.

 

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